KM Road Map: An Introduction to the Systematic Process

The Introduction to KM training module includes three key presentations: (1) KM: Why, What, and How; (2) an introduction to the systematic process of applying KM; and (3) a program example of how KM was put into action. This KM Road Map: An Introduction to the Systematic Process presentation is the second of the three key presentations. It provides an overview of each of the five steps of the KM Road Map as well as of the KM Tools and Techniques Matrix and examples of different KM tools and techniques. A practical example of how a program applied the KM Road Map to its program is included in the third presentation in this training module.